Know Your Customers.
Know Your People.
Research, technology, and call centre operations — under one bearing, built for Africa's enterprise businesses.
We design, develop and manage high-performance customer support systems for Africa's businesses — from growing multi-location companies to established national brands in airlines, safari lodges, logistics and heavy machinery.
Trusted By Africa's Leading Brands
Business conditions
are always changing.
Customer loyalty surges and recedes like the tide. Employee morale rises and falls like terrain. Complaints roll in like storms — unpredictable, and costly if you're not ready.
MRM Support offers you the compass to navigate — three precision instruments to read those conditions clearly, and one platform to act on.
See our solutionsResearch, Technology & Operations
Under One Bearing
Most companies piece together support from multiple vendors. We bring it all under one bearing — by design.
Research Team
- ✓NPS & CSI programme design
- ✓CATI telephone interviewing
- ✓Verbatim & root cause analysis
- ✓Employee experience research
In-House Technologies
- ✓Custom platform development
- ✓Real-time BI dashboards
- ✓AI-assisted reporting
- ✓Ticketing & workflow systems
Call Centre
- ✓Customer research calls
- ✓Post-purchase follow-ups
- ✓Complaint verification
- ✓Rentable seats available
Introducing
TIDE CX™
Every customer relationship moves in cycles — building, peaking, and receding. TIDE CX™ reads those currents in real time, revealing which customers are surging with loyalty and which are being pulled away before they're gone.
Multi-channel feedback. Tidal Index scoring. A live BI dashboard that tells your team exactly where to focus — delivered by a research team with 30 years of CX expertise.
Explore TIDE CX™Tidal Index™ — CX State Zones
Introducing
TERRAIN EX™
Your customer scores only tell part of the story. TERRAIN EX™ maps the employee experience underneath — identifying engaged teams, blocked paths, and the fault lines forming before they collapse into disengagement or crisis.
Three survey types. One Elevation Index™. A clear Expedition Roadmap for your people strategy — built on 30 years of ERI expertise.
Explore TERRAIN EX™Elevation Index™ — Score Zones
The conditions are always changing.
Customer loyalty surges and recedes like the tide — building before you see it, turning before you're ready. The businesses that stay ahead aren't lucky. They read the forecast, know the terrain, and weather every storm.
Start with a free audit.
We'll read your current conditions — customer journey, employee terrain, or both — and design a programme tailored to your business. No cost for the initial session.
Built for Africa's Enterprise Sectors
We understand the unique operational challenges of doing business across the continent
Let's Talk About Your Operations
We'd like to understand your customer experience challenges and see if we can help.
Book a Consultation