MRMapp - Your unique CX platform

We Make Customer Intelligence Accessible

Our platform ensures that all levels, from CEO to Supervisors, across all Line-of-Business and Departments have access to customer intelligence relevant to them.
MRM Support translates the voice of Employees and Customers into actionable intelligence, measurements and reports for all levels of your organisation – from executives to front line employees.

80% of companies feel like they are providing a great experience, yet only 8% of customers agree - Bain and Co

Discover Our Solutions:
Customer ExperienceEmployee Engagement
  • By NOT paying per user, everyone gets access
    You do not want to limit 'who is important enough' to evaluate their team's impact on customer loyalty, or manage customer feedback
  • Administrate users and access
    Appoint your own administrator who can add, remove and re-allocate employees to any of the dashboards for your organization
  • Direct communication with researchers
    The MRMapp has Intercom built in through which any user can communicate directly with MRM with full logging of discussions
  • Real-time access to raw data
    It is your data after all, and you can export or link the full history of data at will at any time
Customers love it

Executives and Board Members

the Bosses' view!
Understand which Line of Business and Departments' impact on customer loyalty and market share
  • Executive report provides Exec with a single view across the organization of CX and NPS scores
  • Sophisticated trend analyses show where their focus and actions have been successful or not
  • Analyses of both level and extent of customer pain-points show impact on NPS if those are addressed
  • Integrate CX scores with your Financial and Operational indicators
Who are the BRAND AMBASSADORS in your team?

Dashboards for Managers

  • Get the detail of every employee in your team
  • Combine HR KPIs of performance (# of sales) with CX impact (NPS score of those sold to)
  • How is your team's impact better or worse than other teams in the Department or LoB?
  • Gain detailed insight into best practices by star employees, and training areas needed for below par brand ambassadors

Technology to Understand Conversations

  • Fast & Secure Integration
    Integrate CX, EX from all channels with Financial, Marketing & Operational information to convert big data into big insights.
  • Custom Analytics & Reports
    Unique Dashboards across Levels of Interaction, from monthly Executive reports to live Supervisor dashboards.
  • Powerful Feedback Management
    Get notified, take action or escalate unresolved customer feedback. Implement a feedback workflow tailored to your company.

+ Insights

Understand exactly where customer loyalty is being built or destroyed every day during transactions

+ Actions

Line managers have detailed feedback of what to fix and where, be it processes or employee engagment

+ Outcomes

Track over time if your training, motivation, incentive schemes and remuneration builds customer centricity
Leave your details to start the conversation
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
© MRM Support cc, 1995 - 2025
Privacy Manager