Call Centre Services
30 CX-trained seats. 11+ languages. Africa-wide reach. Whether you need a full outsourced operation or capacity on demand — we're ready.
Our Call Centre Facility
MRM operates a dedicated 30-seater call centre facility in Johannesburg, staffed by trained agents who conduct customer research, service follow-ups, and feedback campaigns on behalf of our clients.
Unlike generic outsourced call centres, our team is trained specifically on customer experience research methodologies. They know how to ask the right questions, probe for deeper insights, and handle sensitive customer conversations professionally.
Capacity
30 seats
Location
Johannesburg, South Africa
Hours
Extended hours available
Languages
English, Afrikaans, Zulu, Xhosa, Sotho, and additional languages on request
Multi-Country Operations
South Africa, Botswana, Namibia, Zambia, Zimbabwe, and broader African markets
What We Do
Customer Research Calls
Post-purchase surveys, NPS calls, satisfaction studies. We reach your customers and gather structured feedback at scale.
Service Follow-Ups
Follow up on complaints, warranty claims, service appointments. Ensure issues were resolved to the customer's satisfaction.
Field Data Capture
Verification calls for logistics, delivery confirmations, address updates. Keep your databases clean and accurate.
Win-Back Campaigns
Reach out to lost customers, understand why they left, and offer solutions to bring them back.
Mystery Shopping Debriefs
Call customers after mystery shopping visits to gather additional qualitative feedback on their experience.
B2B Relationship Calls
Check in with dealer networks, franchise partners, or key accounts. Maintain relationships and surface issues early.
Why Choose MRM's Call Centre?
CX-Trained Agents
Our team is trained in customer experience methodology—not just generic call centre scripts. They understand research objectives and can adapt questioning dynamically.
Integrated with Our Systems
Call outcomes sync directly into Close the Loop, BI dashboards, and feedback tools. No manual data entry, no fragmented systems.
POPIA Compliant
Full compliance with South African data protection regulations. Secure handling of customer information and recorded calls.
Need extra capacity? Rent our seats.
Already have agents but need infrastructure? Our facility is available for seat rental — plug into our fully equipped call centre with your own team.
Ideal for businesses running short-term campaigns, overflow periods, or needing a Johannesburg base.
Enquire about seatsReady to start calling?
Let's discuss your research, feedback campaign, or seat rental requirements.
Book a Consultation